Terms & Conditions

Last updated: 28 September 2026

1. Who provides the service

The Clarity System is operated by The Employee Playbook Ltd. Product support: hello@theclaritysystem.co.uk.

2. Reality Check and public access

Reality Check and selected public resources can be used without payment and do not require a payment card. Clarity membership and any paid service require a separate, explicit purchase. Using Reality Check or a public resource does not authorise automatic charging.

3. What the service is

The Clarity System is a workplace decision-support product. It helps users organise facts, assumptions, patterns, questions and possible next steps. Outputs may be incomplete or wrong and should be checked before acting on them.

4. What the service is not

The service does not provide legal, medical, financial, emergency or other regulated professional advice and does not create an adviser-client relationship. Where a situation has legal deadlines, health/safety risks, safeguarding concerns or serious consequences, obtain appropriate professional help.

5. Your responsibilities

You are responsible for the information you enter, keeping your account secure, checking outputs before relying on them and avoiding unnecessary personal or confidential information about other people.

6. Your records, privacy and possible disclosure

Clarity is designed so your workspace is private to your account and Clarity does not contact your employer or send your information to them on your behalf. However, “private” does not mean that every note or document can never be disclosed. If a workplace dispute later becomes a formal process or legal claim, relevant documents, messages, notes or other records may need to be shared where applicable law, a court or tribunal process requires it. Consider this before recording unnecessary third-party confidential information, and obtain appropriate professional advice where disclosure or legal privilege matters.

7. Acceptable use

Do not use the service to break the law, harass or harm others, attempt unauthorised access, probe security, upload malicious content or misuse another person's confidential information.

8. Availability and changes

Service features may be changed, improved, limited or withdrawn where reasonably necessary. We may suspend access to protect users, security or the service.

9. Intellectual property

The service interface, brand and original framework content remain the property of the operator or its licensors. You retain rights in information you submit, subject to the permissions needed to operate the service.

10. Privacy

Personal information is handled as described in the Privacy Notice.

11. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. Clarity is a decision-support tool: we are not responsible for decisions made by your employer or another third party, or for loss caused by treating an unchecked AI-assisted output as professional advice. If we breach these Terms, we remain responsible for loss or damage that is a reasonably foreseeable result of that breach. Your statutory consumer rights are not affected.

12. Free and paid access

Reality Check is free. Clarity is offered as a recurring monthly subscription at the price shown on the Pricing page before purchase. Human support, where offered, is purchased separately and does not change the software subscription. Paid access does not guarantee a particular workplace outcome.

13. Subscription renewal and cancellation

Where Clarity is purchased as a recurring subscription, it renews at the stated billing interval until cancelled. You may cancel future renewal through the secure billing controls in your Clarity Account. Cancellation stops future renewal; access continues until the end of the paid billing period unless applicable law requires otherwise.

14. Professional support and coaching

Expert review, consultation and coaching are separate services from the AI product. After purchase, the service-request flow confirms what you need, any preferred times and whether you choose to share a connected Clarity case for preparation. Availability, confirmation, rescheduling and cancellation terms are provided as part of arranging the service. They do not create a solicitor-client relationship unless that is expressly agreed with an appropriately regulated professional.

15. Ending access

You may stop using Clarity at any time. Contact support for an account/data request. The operator may suspend or end access where reasonably necessary for security, misuse, legal obligations or material service changes.

16. Contact

Email hello@theclaritysystem.co.uk.